We try to anticipate questions you might have about our PRODUCT / SERVICE and provide the answers here. If you need additional information, please contact us.
1. Is placing an order using my credit card safe and confidential?
Yes. Your order and personal information is protected during the check out process with the use of a SSL certificate, or secure sockets layer.
2. Will I be charged sales tax on my purchase?
We will only charge you sales tax if the order you place is being shipped in the state of Colorado. All orders outside of the state of Colorado will not be charged sales tax. Colorado sales tax is 8%.
1. How much is shipping and what carrier do you use?
Shipping charges vary by destination, shipping carrier, total package weight and the number of packages in your shipment. To view shipping charges before submitting your order, input your address select the “Refresh” link located to the left of the drop down menu box underneath the header titled “Shipping”. We offer FedEX currently, and will more than likely add UPS and USPS in the near future. FedEW will calculate your shipping quotes using all methods available to the shipping address.
2. How long does shipping take?
Below is a picture of the transit times for shipping with FedEX Ground.
1. How can do I return an order or items?
Once you have determined that you would like a refund based upon a merchandise return contact APR via email@example.com with the following appropriate information:
Return Reason Codes
1. Incorrect quantity received
2. Incorrect merchandise received
3. Duplicate order
4. Defective product – please provide a description
5. Ordered incorrect item
6. Other – please specify
APR will issue a RPMN via email. The form must be included in the return and the RPMN must be printed on the outside of the package.
Postage on items returned due to defects will have postage paid via APR and the shipping label for such returns will be included in the email with in the RPMN. Any other returns made for any other reason will be paid for by shipper. It is recommended that you ship with an insured carrier.
2. What about items that were damaged in shipping?
If your purchase is damaged in transit please contact us at firstname.lastname@example.org and we will send you a replacement at no additional cost. Pictures of the damaged in transit items will need to be provided via email in order to ensure the validity of the request.
3. Are there any reasons why a refund request won’t be approved?
The following items are non-returnable:
Any items purchased more than 30 days ago.
Any items that have been previously used.
Any items whose originally seal/wrapping has been broken.
4. Are exchanges allowed?
We do not offer exchanges. If you need a product other than what you ordered, please place a new order for that product and return the unwanted product for a refund following our REFUND POLICY.
If there is a question you would like to have asked and displayed on this page, please contact us, and we will email you with the answer, as well as display that answer in our FAQ for future customers.